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Everybody knows sometimes, the relationships between a customer and a company can get tensed because the service does not correspond to what was expected.In this case it is advised that the company sends a communication expert to warm up the relationships. Sometimes a present, like a new wallet to put your check in, is better than a humiliating mediatic campain against the company; beause this is nice, but a company cannot control all the medias. To get a sample of a chronicle "this is how i sodomized you"