Paris English Forums

Ken Wong · Paris Forum Guest

A room booked and being confirmed online at the rate of EURO252 on 15 August 2005 with Hotel Champs Elysees. When I arrived at the hotel, the manager claimed the hotel was full due to some unexpected circumstances (somebody was sick blah blah blah ...) and she offered to transfer us to the Hotel du Louve which is on the very opposite side of the city and in terms of its condiditons, it looks worn-out. My partner and I would love to stay in a boutique hotel so we didn't accept the offer and was offered to another SAS hotel in Boulogne which is far from the city and we checked in at 9pm eventually. The manager seems learn little about our story and he said he used to work in the Champs Elysees one - he suggested there might be an overbooking there. I discovered the online room rate of this SAS is EURO175, different from what I paid EURO252 online for the Champs Elysees one so I asked if there is a refund. The manager at Boulgne said this has nothing to do with his hotel - it's something between me and the SAS Champs Elysees. All he could do was to offer us two breakfast - but we didn't comsume the next morning. The SAS Champs Elysees didn't even offer to pay for my taxi fare to Boulgne, not to mention all those phone calls made through my roaming phone card. My partner and I stayed in Paris for only two days but the hotel thing spent 50% time of our trip. We checked in at 9pm and checked out the next day at 11am. The entire trip has been spolied for the re-location within Paris. I wonder why the hotel doesn't honour a booking of 3 weeks in advance. There is a cancellation charge applying onto the client, but it doens't seem to appy onto the hotel itself, I wonder. Also, if they put me in a hotel of different location and rate, why they didn't offer an refund of the difference, plus all compensation of commuting cost and time lost?

Ewelinka · Paris Forums Visitor Joined: 04 Sep 2005 Posts: 39

Wow! This is a very bad case. I think you can sue them for this.

Elis · Paris Forums Frequenter Joined: 03 Sep 2008 Posts: 261

You should talk to a French lawyer, and see I the local law has any specific terms about this. But from what I know, from the moment you accepted the offer to reserve a room at their hotel they have no other choice but to give you that room.

tulaka · Paris Forums Frequenter Joined: 03 Sep 2008 Posts: 407

you see, the hotel made a mistake indeed. But you probably are not American and most likely you are a Chinese (after your nick), so they were sure you wouldn't be able to do anything about it and tricked on you.

mixi · Paris forums Member Joined: 04 Sep 2008 Posts: 141

I hate this attitude towards tourist. And of course not the best impression