Responsibilities
* Develop a deep understanding of our application
* Answer Socialtext helpdesk request tickets via web interface
* Work with developers to identify and resolve more complicated problems
* Address urgent issues quickly
* Codify frequent issues into documented or scripted processes
* Assist with product QA from a user's point of view
* Document required bug fixes, end-user feature improvements, and operations feature improvements
* Act as customer advocate in the product development process
Requirements
* Passion for social software and helping the people who use it to work together
* Prompt, responsive, responsible and friendly approach to customer problems
* Ability to rapidly gain in-depth knowledge of Socialtext application
* Linux/Unix, Apache, and SMTP knowledge
* Some Perl and HTML/CSS experience
* Excellent troubleshooting skills
* Aptitude for streamlining process to make one's job more efficient
* Ability to effectively juggle/prioritize multiple tasks
Please send your e-mail with only your name in the subject line.
In the body of the e-mail please put with square brackets [Job Posting: Customer Support Representative 02].
Paste your resume as text in the body of the e-mail.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
email: jobs-support@socialtext.com